Services
Qualitative, Customer Experience and User Experience Research
Top global brands have trusted Whyze Group since 2001 to provide deep insights into experiences that will positively influence their customer behavior.
We surface influencing opportunities across the entire customer experience or within discrete experiential elements. Client organizations use these opportunities to drive improvements in each of these functional areas:
- Marketing - segment targeting, branding, advertising, social media, marketing communications
- Sales - prospect targeting, sales efficiency, CRM
- Product Development - new products and services, package design, category management
- Logistics - order processing and fulfillment
- Customer Service - call center interaction, customer satisfaction, retention, net promoter
- Technology - website user experience, mobile apps
- Finance - pricing, terms, billing statements
- Workforce - employee selection, training, engagement, metrics and rewards, satisfaction, productivity
- General management - supply chain, overall business performance
Guided Innovation
Whyze Group’s facilitated workshops accelerate the prioritization, design and delivery of experiences that matter to customers and positively influence their purchases and loyalty to a brand.
- Customer Experience Ideation
- Opportunity Prioritization
- Customer Experience Design and Implementation Planning
Industry Specializations
• Healthcare • Technology
• Retail • Consumer Packaged Goods (CPG)
• Energy • Utilities
• Banking • Insurance
• Broker Dealer • Marketing, CX and UX Consultancies
Whyze Group is based in Cleveland, Ohio. Contact us.