Customer Centricity on Your Ridiculist?

Does anyone take seriously that poster about customer centricity hanging over the copier? (more…)

Tags: accounting, Cleveland, customer centric, customer centricity, customer experience, customer service, empathy, innovation, IT, marketing, organization centric, sales, Whyze Group

Add comment May 22nd, 2012

Does Your Company Stimulate Innovative Thinking?

Completes assigned tasks. Meets deadlines…Daydreams effectively? Can companies really stimulate innovating thinking?

In the Cleveland Plain Dealer this Sunday, Mary Doria Russell writes about Imagine, a new book by Jonah Lehrer about how creativity really works. (more…)

Tags: Baldrige, barriers, Cleveland, customer experience, customers, frustration, imagine, innovation, Innovation Workshops, Jason M. Sherman, jonah lehrer, lateral thinking, linkedin, Ohio, qualitative research, Thomas Kinkade, twitter, user, Whyze Group

Add comment April 13th, 2012

Reflections on Quitting My Job and Starting a Business

Jason Sherman reflects on purpose driven living, money and obsession since quitting his job ten years ago to start a qualitative and customer experience research and innovation firm. (more…)

1 comment March 1st, 2012

How Online Focus Groups Really Work

Heard of online focus groups but feeling like you’re old school because you haven’t ever seen one?

No worries. Here’s some info that will help you fake-it-’til-you-make-it as an authority. (more…)

Add comment February 17th, 2012

It’s the Demography, Stupid!: Six Reasons Why Global Birth Rates Will Force Innovation Efficiency on Your Company

The sputtering economy is, in part, a symptom of a greater problem—a tectonic shift in global demographics. This shift may change consumers’ consumption and saving behaviors for years. (more…)

Tags: birth rates, change managment, customer experience design, Customer Experience Research, demographics, economy, global, learn and adapt, Qualitative Insight into Customer Experience

Add comment July 8th, 2010

New Product Development Advanced by Personal Construct Psychology: How One Word Made All the Difference

One word changed the construct research subjects used to answer a question…and opened a flood gate of new product development insights. (more…)

Tags: customer research, manufacturer, new product development, personal construct psychology, Qualitative Insight into Customer Experience, qualitative marketing research, Qualitative Research and Innovation

Add comment June 28th, 2010

Choice Architecture: It’s Emerging Influence on Customer Behavior…and Your Personal Health Care Decisions

Choice architecture is the organization of the context in which people make decisions. Because of recent  health care legislation, your health care choices are going to be largely influenced by choice architecture. Choice architecture is drawing interest from other sectors, too. (more…)

Tags: choice architecture, consumer behavior, healthcare

Add comment June 20th, 2010

The Economist Innovation Conference: Platitudes or Playbook?

“Innovation: Fresh Thinking for the Ideas Economy”, a conference produced by The Economist magazine, starts today at the Haas School of Business at UC Berkeley.

The program announcement includes many of the trendy buzzwords that have become all too familiar to those of us in the innovation trenches–open innovation, social entrepreneurship, bottom of the pyramid, flat world, crowdsourcing and the be-all-end-all, technology…Ugh…double ugh. (more…)

Tags: crowdsourcing, ideas economy, open innovation, Qualitative Research and Innovation, The Economist

Add comment March 23rd, 2010