How Qualitative Intelligence Can Help You

Qualitative and quantitative research (i.e., surveys) are complementary approaches to developing
meaningful market intelligence.  For example, if you think of quantitative research as a way to measure
the characteristics of a target audience, then qualitative research is a way to understand what the most
important characteristics to be measured are.

Qualitative methods, such as focus groups, in-depth interviews and observation, produce important
insights about prospects, customers, channel partners, competitors and employees.  

Examples of questions that qualitative research can answer are:

  • "What additional problems can we help customers solve?"

  • "What is causing a shift in what customers value today?"

  • "Aside from lowering prices, what else could we do to win more  business?"

  • "What phrases and images should we put in our ads?"

  • "What do we do that makes customers defect?"

  • "More of our channel partners are turning to our competitors. Why?

  • "What 's standing in the way of our employees being happier and more productive?"

Here's information about qualitative research techniques.


For more information, please call (440) 987-0547 or (516) 987-0252.


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